Refund policy

At FormOne3DS, our products are manufactured fresh after an order is placed. Because each product is produced specifically for the customer's order, we do not accept returns or exchanges for products simply because a customer changes their mind, no longer wants the product, or ordered the wrong specifications.

However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us so that we can review the issue and make it right.

1. Made-to-Order Products

All FormOne3DS products are produced on an order basis. Manufacturing begins after the order has been confirmed.

Because products are manufactured specifically against individual orders:

We do not accept returns for change of mind.
We do not accept exchanges simply because you no longer require the product.
We do not accept returns due to an incorrect size, color, design, or specification selected by the customer.
Products cannot be returned simply because the customer does not like the product after receiving it.
Custom or personalized products are non-returnable.

Please carefully review your product selections and order details before confirming your order.

2. Order Confirmation & Cancellation

For orders requiring confirmation, we may contact you by phone or WhatsApp to verify the order and its details.

Once you have received and confirmed the order confirmation call, the order cannot be cancelled, as manufacturing and material preparation will begin after confirmation.

For custom orders, this applies particularly to the design, dimensions, material, color, quantity, and other specifications confirmed with the customer.

If you need to make a change to your order, please contact us before the order confirmation call. We will try to accommodate the request where possible.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

The product arrives damaged.
The product is defective.
You receive a different product from the one you ordered.
A confirmed customization or specification was not followed.
There is another significant issue with the product that you believe is due to our manufacturing or fulfillment.

To help us evaluate the issue, please provide:

Your order number
Clear photographs of the product
Photographs of the packaging, if the product was damaged during shipping
A description of the issue
A video, where necessary, to demonstrate a functional defect

We will review the information provided and determine the appropriate resolution.

4. Return Eligibility

We do not offer general returns on our 3D-printed products.

A return may only be requested if we specifically approve it after reviewing an issue such as:

Manufacturing defect
Damage during delivery
Incorrect product supplied
Incorrect customization caused by FormOne3DS

Do not send any product back without contacting us and receiving return instructions first.

Items returned without prior approval may not be accepted.

5. Custom & Personalized Products

Custom and personalized products are made specifically according to the customer's requirements.

These products are non-returnable and non-exchangeable once the order has been confirmed and manufacturing has started.

This includes products customized according to:

Customer-provided designs
STL/3D model files
Reference images
Names or text
Dimensions
Colors
Materials
Other customer-specific requirements

If the product has been manufactured according to the specifications confirmed by the customer, it cannot be returned because of a change of mind or preference.

This does not prevent you from contacting us if the product is defective, damaged, or incorrectly manufactured.

6. Products Damaged During Shipping

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

We will review the damage and, where appropriate, arrange a suitable resolution.

7. Refunds

If a refund is approved after reviewing a valid issue, the refund will generally be processed to the original payment method used for the order.

The time required for the refund to appear in your account may depend on your payment provider or bank.

If a replacement or another resolution is more appropriate, we may discuss that option with you instead of issuing a refund.

8. Exchanges

We generally do not offer exchanges because our products are manufactured specifically against individual orders.

If you receive an incorrect, defective, or damaged product, please contact us. After reviewing the issue, we may provide a replacement or another appropriate resolution.

9. Non-Returnable Situations

Returns or refunds will generally not be provided for:

Change of mind
No longer wanting the product
Incorrect specifications selected by the customer
Incorrect color selected by the customer
Incorrect size or dimensions selected by the customer
Customer-provided design that was printed according to the confirmed specifications
Personalized or custom-made products
Products damaged after delivery due to misuse or improper handling
Normal characteristics or minor variations associated with 3D printing that do not constitute a manufacturing defect

10. How to Contact Us

If you believe there is a problem with your order, please contact us with your order details and supporting photographs or videos.

FormOne3DS
Email: Formone3dssupport@gmail.com
WhatsApp: +91 8699022028

Please include your order number when contacting us so that we can locate your order quickly.

11. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, or business practices.

Any updated version will be posted on this page with a revised Last updated date.

12. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

FormOne3DS
Email: Formone3dssupport@gmail.com
WhatsApp: +91 8699022028
Address: Jalandhar, Punjab